The Department is committed to improving its customer service experiences.

As part of the Department's ongoing commitment to improving its performance under SARA, key performance indicators (KPIs) have been developed to:

The KPIs focus on four core areas:

The department publishes its performance against the KPIs annually on this website and the 2015–16 report is now available. SARA’s performance against KPIs for previous financial years can be viewed in the below annual reports.

As part of SARA’s ongoing commitment to improving its service delivery and transparent performance monitoring under the Planning Act 2016 and Development Assessment Rules, the SARA KPIs been adopted for the 2017–18 financial year.

Download the SARA key performance indicators for 2017–18PDF icon 84 KB).

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